Our suite of Services
NURSING TASK DELEGATION
- 24/7 support program enabling nursing teams to delegate business and other non-clinical tasks to our experienced team.
- Full EMR (PointClickCare, etc.) integration allows delegation of tasks to be as simple as adding a progress note to a resident chart.
- 30min or less response on all requests with complete audit trail of all activities with full resolution of all assigned tasks.
- Proactive outreach to 3rd parties to confirm resident appointments and transportation needs, provider 'dashboard' reminders, and more.
DIRECT COMMUNITY SUPPORT
- Experienced support team handling all inbound activities (e.g., calls, resident family requests, vendor outreach, referrals, medical record requests, etc.).
- Regionally dedicated teams for continuity with community staff, resident/resident families.
- >15 minute response time on referral and admissions outreach with seamless transition to the admissions team.
- Proven healthcare client support methodologies utilized to ensure best in class service program.
Resident Family Engagement software+services
A fully integrated software and services solution aimed at increasing resident family engagement without sacrificing anymore of your nurses time.
Powered by InteliChart, the Family Engagement Portal provides 24/7 access to:
- Resident demographics, current condition statuses and assessment details.
- Community information on daily activities, dining menus and local area updates.
- Broadcast messaging for community wide updates.
- Bi-directional secure messaging between care team members with a variety of communication methods (calls, emails, text).
New Resident Opportunity Development
- Timely follow-up for proper opportunity development with minimal touches.
- Enhanced Account Management for referral partners with proactive outreach, automated bed availability reporting and referral conversion reporting.
- Talk track and phone processes customized to your organization's terminology, branding.
- Advanced CRM platform to manage all activities.